Frequently Asked Questions


What is EZman?

EZman is an all-around delivery solutions provider which aims to connect customers and local businesses to the things they want – ONE DELIVERY AT A TIME. Skip the line. Enjoy convenience. Focus on what really matters. Make life easier with EZman!

Where does EZman operate?

EZman currently delivers in over 30 locations across Pangasinan. Check out the full list of Areas Covered. If you can’t find your city, don’t worry! We're working really hard to launch in more locations soon! Follow us on our social media accounts for the latest news and updates,

What services does EZman provide?

When we say we’re an “all-around delivery solutions provider” we mean it! We offer our customers food delivery, grocery, store and gift purchases, pharmacy run for your medicinal needs, personalized courier services, assistance in bill payments, money remittance and (most errands?) you can think of!

Placing an order or request

How do I place my order or request with EZman?

Step 1: Register and send us a message
Send a message to your local EZman branch Facebook page. Check Areas Covered to see which branch is located near you. First time customers will fill out the following contact details:

Contact #:

We require a picture of your valid ID upon submitting the details above. You only have to do this on your initial registration.

Step 2: Place order or request
Once you’ve decided what you want, send us your order or request for review and verification.

Step 3: Finalize order and details
We will confirm your order and details. Once order is placed, we will provide you the total amount, including the delivery fee.

What if my order or request is not available?

Occasionally, an item is not available in the restaurant or store. Should there be any changes to your order, EZman will contact you immediately via phone or Facebook Messenger. You can choose to change your order or cancel it altogether. If you paid via bank deposit or online transfer, you will be refunded for the entire purchase.

I have a food allergy, what can I do?

EZman is not involved in any of the food preparation and is not responsible for issues or allergies resulting from ordered food. If you have a food allergy, please inform us with your order so that we can advise the restaurant about it.

After your order is confirmed

What if I need to cancel or modify my order after I’ve placed it?

Don’t panic! EZman is here to help. Please contact us thru phone or Facebook messenger to modify or cancel your order. Cancellation is dependent on whether the restaurant or store has already made your order or not. Call or chat with us online, and we’ll see if cancellation is possible.

How can I track my order?

You will be contacted by our delivery drivers when your order is in process and will be given updates on the status of your order and the location of the driver.

What should I do if the order I received isn’t right?

The restaurant or store is responsible for preparing and packaging your order, but our delivery drivers make sure that we check the items before we leave the store premises. If your order is incorrect, please let us know immediately and we’ll work with the restaurant or store to make things right.

Why does my delivery take longer than expected?

The time of arrival for your order depends on real time delays such as busy kitchens, traffic jams, poor weather, etc. Exact time of arrival is adjusted accordingly.

Checkout, pricing & payment

Is there a delivery fee or minimum purchase required to place an order?

There is no minimum purchase required at EZman! Our delivery fees start at ₱80.00 with additional charges depending on location and the number of restaurants or stores you’re ordering from.

How much should I tip?

It is up to you how much you’d like to give or if you don’t tip at all. But if you are completely satisfied with your experience, we encourage you to! Our delivery drivers receive 100% of all tips provided.

What are the modes of payment?

We accept payments through cash on delivery, GCash,, PayMaya, BDO and BPI bank deposits, Western Union and LBC.


How do I get my favourite restaurant on EZMan?

Let us know which restaurant you have in mind by sending an email at [email protected]. We also encourage you to tell the restaurant owner or manager to reach out to us so we can provide them the details on how we can help promote their business!

I’m a business owner. How do I partner up with EZMan?

Contact us at [email protected] and tell us about your business. We will contact you and send you the details of our proposal.

How can I apply for a position with EZMan?

Check out our Facebook page for posts about available job positions or send your resume to [email protected]!